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Company Info
Welcome
Welcome to gotbeauty.com! You have just entered the world's largest virtual salon, day spa and boutique, totally devoted to beauty, and to those who love it!
Whether your style is wash and wear, or you're a bona fide bathroom beautician...Everything you are looking for is now right at your fingertips. So blow it, tease it, nail it, curl it or color it! Come on in! When Can I shop?
Come in! We're Open! We're ALWAYS Open! You can shop here 24 hours a day, 7 days a week, weekends and holidays. You can shop in the middle of the night, in your pajamas and fuzzy slippers. You can even shop effortlessly at the office with our easy to locate products and our fast and friendly checkout. Need to talk to a Professional Cosmetologist, a Makeup Artist, a Theatrical & Costume Expert or a Customer Service Rep? Email us at CustomerService@gotbeauty.com or Call 1.801.474.2090 (or toll free at 1.800.279.2128). We are standing by to attend to your every need Monday through Saturday 9:00 am to 5:00 pm and Sunday 12:00 pm to 5:00 pm, MST.
Do We Guarantee Your Satisfaction?
Yes! Yes! Yes! Our prime directive at gotbeauty.com is to provide you with everything you need to make you happy and beautiful. Our product guarantee makes it easy and safe to shop with us!
What Makes Us So Different?
We have Everything Beautiful. No matter how big, small, exotic, mainstream, trendy or obscure! Chances are gotbeauty.com has it! If you don't see it online, ask us. Our colossal store and warehouse is home to over 1,000,000 different must have specialty items and professional beauty supplies. We are constantly adding to and updating our product lines…and we have always had the best prices in town! All of our products are recommended and sold by professional cosmetologists only!
Why Should I Register?
Free gifts. Beauty news updates. Free Gifts. Style trend reports. Free Gifts. The hottest product tips. Free Gifts. Discounts Galore. Oh, and Free Gifts. Simply register so you can start enjoying the benefits of membership.
Who Are You?
Are you a stylist? Send us your bio...we'll spread the word! Even you bathroom beauticians can submit your beauty tricks and comments to share with the world. If your entry is chosen for our monthly rag, you will get the glory, and a prize!!
Talk Beauty
Got questions? Get answers at gotbeauty. Email us your questions and get valuable product information and recommendations based on YOUR personal beauty needs! Watch for new item info and product updates as well as profiles on today's hottest items. Read articles from professionals in the industry and our own research team to help you make a great gotbeauty selection. All of your products are sold and recommended by professional cosmetologists.
Payment
We accept all major credit cards. Don't have credit? Not to worry. You can order via phone at 1.801.474.2090 (or toll free at 1.800.279.2128). Please never email us your credit card number - use the secure ordering form instead.
Orders
It's fun! Just fill your online "shopping basket" and pay by credit card. Most orders placed by 5 p.m. MST Sunday through Thursday will be shipped from our warehouse by 5 p.m. the next day. Weekend and holiday orders will be shipped the next business day. Need help? gotbeauty.com customer service personnel are standing by Monday through Saturday 9:00 am to 9:00 pm and Sunday 12:00 pm to 5:00 pm, MST. Ring us at 1.801.474.2090 (or toll free at 1.800.279.2128), or Email us at customerservice@gotbeauty.com .
Back Orders and Out of Stocks
If you order something that is back ordered or out of stock, we'll email you and let you know when you can expect it. Although we strive to remain fully stocked on all of our listed items, occassionally supply and demand will create an "out of stock" situation. If an order is processed for a regularly stocked item that is not currently available, the price of the item will show as $0.00, and the customer will not be charged for the item. ($0.00 is NOT the advertised price of the item.) We will email the customer, and provide information as to the price and ship date for out of stock items.
gotbeauty.com respects your privacy. We will never sell, rent or give away your name, email or address to anyone. If you have any questions regarding our privacy practices, please contact us at customerservice@gotbeauty.com, or call our caring customer service department: 1.801.474.2090 (or toll free at 1.800.279.2128)
Security
Ordering from gotbeauty.com is safe and secure. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment.
Shipping and Handling
Most Orders placed prior to 5 PM MST Sunday through Thursday will be shipped from our warehouse by 5 PM the next day. Expedited or overnight packages will not be delivered on Saturday or Sunday. Most orders placed on weekends will be shipped on Monday. Overnight and expedited deliveries are applicable only where available. At this time we can only ship to PO Boxes via USPS.
International Customers: By clicking the submit button for your order, you agree to pay your country's duties and tarifs upon arrival of your package. Also additional Shipping charges may need to be added to you order to send your package to you. We will adjust the shipping charges after your order has been sent. Since we send packages all over the world now, we try to save you as much cost as possible. These charges will be added in addition to the shipping and handling costs. Be sure you are aware of your country's policies as cancellation of your order upon arrival will make you liable for shipping charges both ways. Liability Info
gotbeauty.com sells only the highest quality beauty products. We absolutely stand behind the quality of our merchandise. However, it is very important to read and follow any manufacturer's instructions for use. All of our products are for external use only. Gotbeauty.com makes no claim as to the efficacy or health benefits of any products it sells.
Color
Please keep in mind that color monitors display colors differently. Please feel free to email us with questions about specific colors and we will provide you with any additional information available.
Customer Service
If you have a question or problem with your order, or if you wish to speak with a beauty advisor:
Email us at customerservice@gotbeauty.com . Refer to your order number in your email.
Call customer service at 1.801.474.2090 (or toll free at 1.800.279.2128). We are standing by to assist you Monday through Friday 9:00 am to 5:00 pm MST.
Exchange Policy
Product purchases may be exchanged only. Returned merchandise will be accepted only if received in unworn, undamaged and saleable condition. We do not offer refunds for returned merchandise, however our courteous and competent customer service staff is always available to help you find the perfect product to suit your special needs.
Wigs, Theatrical items and Makeup must be received in original packaging, with all tags still attached. There will be a $10 restocking fee on wigs and theatrical items. No returns will be accepted on sale items. No returns will be accepted on special order items. No returns will be accepted on seasonal items. Before returning your item for exchange, you must request a "return authorization number" via e-mail from customerservice@gotbeauty.com. Exchange requests must be made within 7 days of receiving your order. Our office hours are Monday - Friday, 9:00 am to 5:00 P.M. Mountain time. Your request must include your name, address, phone number, e-mail address, and a description of the item you are returning. Please include a brief explanation for your return. No returns will be accepted without a return authorization number. The return authorization number must be enclosed with the item upon return. You will need to provide us with your choice of exchange/add-on at the time you request the return authorization number, so that we may send your new product as quickly as possible. Authorized returns to gotbeauty.com must be shipped freight prepaid. Collect shipments will be refused. gotbeauty.com will accept no handling charges. gotbeauty.com must receive all returns within 14 days from date of receipt. Where returns are accepted for product defect, gotbeauty.com will reship the same style and color product at no cost, with prepaid freight. Any freight reimbursement will be based on the least expensive method of shipment. As previously stated, a return authorization number is required. Claims for damaged shipments must be filed directly with the carrier. Terms of Use
Thank you for visiting gotbeauty.com! Thank you also for taking the time to read over our Terms of Use and our legal jargon. Guests and visitors to our beautiful site are subject to the Terms and Conditions listed below and any other law or regulation that applies to this Site, the Internet, or the World Wide Web, not to mention the Laws of Common Decency and Good Manners. gotbeauty.com maintains this site for your personal entertainment, education, communications and commerce. Please feel free to come in and stay awhile. Browse. Learn. Buy. Have fun...And come back often! Thanks,
Terms and Conditions
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